The ÖRAG App: Your service portal on the go

The ÖRAG App is available to all tenants and property owners of buildings managed by ÖRAG. New tenants normally receive a personal invitation by email or SMS automatically, as soon as the tenancy has been entered in our system. If your property is not managed by ÖRAG, registration is not possible. We clarify whether your property is under our management as part of the registration check.

Yes. The ÖRAG App and the web portal are free of charge for tenants and property owners of buildings managed by ÖRAG. There are no purchase costs and no ongoing fees. Downloading the app from the Apple App Store and Google Play Store is also free.

The ÖRAG App is available free of charge for iPhone and iPad in the Apple App Store and for Android smartphones and tablets in the Google Play Store. If you prefer not to install an app, use the web portal at https://oerag.idwell.com/ in any standard browser – on desktop, tablet or smartphone. Features and login credentials are identical in the app and the web portal.

Yes. You can access the ÖRAG web portal without installing anything at https://oerag.idwell.com/ in any browser. This requires a completed registration via the personal invitation you receive by email or SMS. Login credentials and features are identical in the app and the web portal, so you can switch between them at any time.

Request a new personalised invitation using the „Einladung anfordern" (request invitation) form at oerag.at/en/app. You will need your name, email address, phone number and the full address of your unit. Please also check your spam or promotions folder first – the invitation is sent automatically as soon as your tenancy has been entered in our system. Your request is reviewed manually; if your details do not match our system records, we will contact you within 1–2 weeks.

Every registration request for the ÖRAG App is reviewed and processed manually by our team. This protects your data, ensures sensitive information is handled securely and allows us to verify your identity unambiguously. Due to the currently high volume of requests, processing may take some time – thank you for your patience. If the details you provided do not match the records held in our system, or are incomplete, we will contact you within the next 1–2 weeks. If your property is not managed by ÖRAG, we consider the request void.

Registration for the ÖRAG App works via a personal invitation, in five steps: (1) You receive the invitation automatically by email or SMS, provided your property is managed by ÖRAG. (2) Install the ÖRAG App from the Apple App Store or Google Play Store – or open the web portal at oerag.idwell.com instead. (3) Open the invitation email and click „Anmeldung bestätigen" (confirm registration). (4) Choose your personal password. (5) Done – you now have access to your digital customer service around the clock.

Through the ÖRAG App you can report damage, submit general enquiries and request documents digitally – around the clock and without a phone call. You can attach photos to any report as documentation and follow its processing status continuously. You can also view personal and property-related documents directly in the app, receive updates via the digital noticeboard, and find answers on tenancy agreements, replacement keys and owners' meetings in the built-in FAQ section.

Yes. Requests submitted through the ÖRAG App can be assigned and processed faster than enquiries by phone or email, and are given priority. The reason: in the app your report is already clearly linked to your unit and property, can include photos as documentation, and reaches the responsible team directly. The ÖRAG App is therefore the recommended way to contact ÖRAG property management.

Yes. You can submit requests around the clock through the ÖRAG App and the web portal at oerag.idwell.com – including at night, at weekends and on public holidays. Your request is then processed during regular business hours. So there is no need to wait until the next working day to record your issue. For urgent emergencies, please use the emergency numbers instead.

In urgent cases – such as a burst pipe, heating failure or power outage – please use the emergency numbers displayed on the noticeboard in your building. Requests submitted through the ÖRAG App are received around the clock but only processed during regular business hours, so they are not suitable for acute emergencies.

Through the ÖRAG App you receive push notifications on your smartphone as soon as the status of your request changes. If you use the web portal at oerag.idwell.com, you will be notified by email instead. You can also see the current processing status of every request at any time in your request overview – no need to call and ask.

Use the „Passwort vergessen" (forgot password) function in the login area of the ÖRAG App or the web portal at https://oerag.idwell.com/. Enter the email address you registered with; you will then receive a reset link by email. Check your spam folder if it does not arrive. The new password then applies to both the app and the web portal.

For technical questions about the ÖRAG App – such as registration, login or features – please contact our technology partner iDWELL directly. You can reach iDWELL support by phone on +43 1 361995845 or by email at support@idwell.com. For matters concerning your flat or building itself, ÖRAG property management remains your point of contact – ideally via a request in the app.